| Q |
12 Reasons why shop with us? |
| A |
1) We are a company base at New York City in the USA, reduce the risk and trouble when you order from an over sea company, such as customer service, return and refund.
2) Have a genuine customer service center and affiliated store; our customer may contact us by use toll free number, email or mail. Unlike some online store that does not provide any contact phone number and company location.
3) Been online business for over 5 years and have over 1 million users.
4) Carry the best quality and most famous brands from Asia and US.
5) Order Online 24/7 for your convenience.
6) No Sales Tax outside New York...if you live in any of 49 states, you pay no sales tax.
7) Free shipping for qualify customer. check detail for shipping info at HELP.
8) Low price guarantee. We will match any competitor's price on any other website for the same product as long as they meet our guidelines.
9) One2Fit.com is secured with Thawte SSL Encryptions, Shop on our site is 100% secured and safe.
10) Your privacy is guarantee. We do not sell or rent any of your information to any third party or anyone else.
11) Multiple Product Discounts...the more you buy, the more you save!
12) Easy site navigation. |
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| Q |
How do I contact One 2 Fit? |
| A |
Any of our reps can be reached by:
1) email: support@one2fit.com
2) Call at 212-965-5323 Mon-Fir, 10:00am-6:00pm (East coast),
3) Mail to: One 2 Fit - Customer service dept.
401 Broadway, 2/Fl., 204, New York, NY 10013 |
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| Q |
Is the site secure for me to purchase online? |
| A |
Yes we use the Thawte SSL encryption software. All data transmitted through the internet are highly secure and safe. One2Fit's most important goal is to have the safest, securest online environment for our customers. |
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| Q |
Do you sell me personal information to 3rd parties? |
| A |
No we do not sell or share customer information to any party. We are very strict of personal privacy.
We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, serving advertisements, for statistical purposes and to administer our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to serve site content, to serve the advertisements you see on our site, to book travel purchases, to conduct surveys, to help administer promotional emails, to administer warranties purchased, and to administer drawings or contests. We give them access to the information needed to do their job. Sometimes that includes your personal information.
Our computer system protects personal information using advanced firewall technology. |
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| Q |
Can I return products for refund? |
| A |
Yes we have a specific return policy, All returns must be returned within 15 days of purchase. For more information please follow our 'Return Policy'. |
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| Q |
What does my account login do for me? |
| A |
While you don't have to login every time, however signing in would help you checkout a lot faster and with ease. On the Checkout Page all your previous info are filled in the Order Form so you don't have to. |
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| Q |
Do you use the U.S. dollar to be the product's price in one2fit.com? |
| A |
Yes. we are the company based on America, we use the U.S. dollar to be all our products price. If you live in Canada, when you use credit card pay for our website, your credit card company will convert the exactly cost for you. |
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| Q |
Do I need to pay tax? |
| A |
If you live in New York State, you have to pay a 8.375% sale tax. For other state resident, there would be no sale tax. |
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| Q |
Canada & International Customs Tax and Fees. |
| A |
Canada customers do not need to pay a US sale tax. However, Canada custom may charge you tax according to the product you purchase, when you receive the package.
For customers from other countries other than the US, we would not charge you a sale tax, but you have to pay the tax which your country charges. |
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